If your answer is YES to any of the above questions, then you have reached the right destination.
InSO's team of committed professionals can exceed your requirements and help you meet your business goals within a shorter span. With more than 6 years of experience, InSO has acquired a unique branding in the inbound call center industry by its customized services to clients nationwide.
InSO recognizes that each client has unique needs, requirements and expectations and we strive to provide personalized support for each client and to be responsive to changing needs and expectations. By taking advantage of a unique combination of state-of-the-art infrastructure and technology coupled with a highly trained and effective workforce, InSO has claimed a leadership position in the industry, through a steadfast commitment to excellence in service, and a single-minded focus on our clients' success.
In fact, we won the Best Performance Call Center Award during the year 2007.
Our Inbound Call Center Services Include:
Inbound Order Taking
Inbound Customer Service
Inbound Up-Sell & Cross-Sell
Inbound Customer/Membership Retention
Inbound Help Desk
Inbound Technical Support
Inbound Lead Verification
Inbound Third Party Verification
Inbound Answering Service
Inbound Appointment Scheduling
Our team of committed professionals will work to ensure a high closing ratio for sales calls and a high rate of customer satisfaction for your clients. We will increase your sales and help you retain your customer base with our unique sales recovery techniques. Our expert sales recovery techniques can generate more sales from your potential and past customers, even from customers who have turned down your offers before.
Top 10 Reasons to Choose InSO over Other Call Centers
- 10 years in the call center industry and experience with over 200 TV, Radio, Print, Direct Mail & Online campaigns.
- 10 years combined sales and customer service skills experience in the IT, telecom, e-commerce, retail, nutritional supplement, health & beauty, non-profit, and several business-to-consumer (B2C) industries.
- Dedicated Project Manager to communicate and coordinate with you on an on-going basis.
- Individual reports based on media channels NO additional charge.
- Weekly meetings held to analyze your campaign's progress.
- Recommendations for campaign performance improvement and script writing NO additional charge.
- Call recording for Quality Assurance purposes NO additional charge.
- Built-in flexibility for monitoring campaign calls NO additional charge.
- "On-the-fly" flexibility for changing promotional campaign offers NO additional charge.
- Best of all, there are NO Hidden Fees!
InSO's Commitment to You
We will take care of EVERYTHING you need to get your campaigns up and running. We will continuously monitor all aspects of your campaign and keep you updated on the campaign’s progress, so that you can focus on what you do best! In fact, we also offer order fulfillment services and credit card processing setup.
We will take care of ALL your call center business needs including
Requirements Gathering & Documentation
Resource Planning & Scheduling
Customer Service & Fulfillment
InSO will provide virtual full-time customer care executives who will work exclusively for you, if you so desire. Our dedicated plan ensures that our agents work for you at competitive hourly rates.
We also have the option of assigning shared agents where we will only charge you on a per-minute basis without rounding off minutes like other call centers typically do. We only charge you for the time spent on the phone with your customers, down to the last second, and never a second more.
Also, ask our experts about our Performance-based Campaigns where you pay us based on our performance.
Call us now at (626) 531-6080 or get a free quote here.
Let InSO be your call center provider... You will be glad you did!